Service and Repairs

At England's Garden Machinery we offer professional service and repair in our fully equiped, on site workshop. Our manufacturer-trained technicians are on hand to carry out services and repairs to most types of garden machinery. At England's we are also able to offer collection and delivery services.

We also offer a variety of services, including blade and chain sharpening, welding repairs and replacement parts.

Minimum workshop charge £31.00+vat

Workshop booking in.

To provide and efficient & effective communication & service we book in all new workshop jobs.

We will require       Name     Address     Contact details including e-mail

Machine details      Model    Serial Number
Work to be carried out

All workshop jobs attract a minimum ½ Hr labour charge/inspection fee
-for small handheld & pedestrian equipment £31.00 plus the parts used +vat
- for ride on and large equipment £61.00 plus the parts used +vat
This will be taken as a deposit on booking in in all instances.

Callouts

We can visit site to make minor repairs and investigate faults by appointment. We will charge our hourly rate from leaving the yard to our return plus a mileage charge of £2.00+vat. The minimum Callout charge is £50.00+vat

Example    Burley            6miles x £2.00        £12.00
                  20min each way + 20min job  1hr £62.00

                                                                         £74.00 +parts used +vat

Collection & Return

We offer a collection & return service with our vehicles and trailers. This is on an appointment basis and is calculated on distance from our yard in Ringwood by google maps.

Collection & Delivery of equipment -excluding Ride on equipment
                                                Within 5 miles -      £10.00
                                                Within 10 miles -    £20.00
.                                               Within 15 miles -    £30.00+vat   each way

Collection & Delivery of Ride on equipment
                                                Within 5 miles -      £20.00
                                                Within 10 miles -    £30.00
.                                               Within 15 miles -    £40.00+vat   each way

Recovery of non-running Ride on equipment is charged at normal workshop rate, with additional cost if more than 1 person required to assist.

Warranty Work

We are pleased to conduct repairs for equipment that we have sold, and if there is a fault with the machine that is covered by the manufacturers warranty policy, we are able to claim on the customers behalf.

Fuel, belt, or tyre issues are generally not covered by warranty.

If your machine has been purchased from a distribution warehouse, or online vendor, your first port of call is with them. We are not obliged to resolve issues. If we choose to repair your machine, there will be a booking in/inspection fee in all instances. Collection and return by our vehicles is charged at our normal workshop rate. All appropriate warranty registrations must be complete, and the original sales invoice supplied. Incorrectly assembled, poor maintenance and inappropriate application are not warrantable and chargeable to the owner.

All accounts will be settled by the owner, the retailer or the manufacturer prior to equipment being removed from our premises.